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Major Challenges in the Retail Business & How WSO2 Product Stack comes to Overcome Them

Posted by admin on 20 Feb 2024 01:23 | 115 Views

Major Challenges in the Retail Business & How WSO2 Product Stack comes to Overcome Them

The world of retail trade is an activity about selling goods and services to final consumers. And with the growing competition, causing the expansion of the retail business world. This results in a large number of transactions taking place with large amounts of data being transferred and stored. Therefore, transactions in the retail business require a guarantee of the success of the data being processed by a reliable system

This has an impact on the challenge of how to build a system that is connected between several systems that exchange data in real time between the POS system and the analysis data center. POS systems that are spread in several separate locations must ensure system availability whenever transactions take place and must always synchronize data with the data center which will ultimately process and analyze data from all connected POS.

Some of the challenges that must be faced by retail business actors are as follows.

  • build a retail network to several geographically separated locations so that products can be reached by all levels of customer
  • create a reliable system with system availability that guarantees successful transactions
  • provide a system that allows real-time communication between data centers at the Head Office and POS systems spread across several locations

In this article, we will describe how this retail business challenge can be answered by implementing several WSO2 product stacks and supporting third parties.

The Use Case

IT system operating in a geographically distributed deployment with the following subsystem.

  • Stores that operate Point of Sale (POS) application
  • head office (containing proprietary systems such as ERP systems, data repositories, and external data sources)
  • Sales dashboard (web application)
  • Access sales-related data from stores and head office level for registered users.

The Challenges

IT system operating in a geographically distributed deployment with the following subsystem.

  • Promote online/offline business at the store level Due to the distributed nature of the business, Stores should operate without any issues during business hours.
  • The system should support near real-time updates to the head office when connectivity is available.
  • The head office should be able to publish promotions, price changes, etc. that should synchronize to stores when connectivity is available.
  • Hosted Dashboard Application at the head office level should able to authenticate with : User authentication to the web app should support multi-factor authentication, The second factor should appear only on the first login from a particular device, Dashboard APIs should support API scope validation based on user roles

These systems are backed by underlying databases that include multiple services hosted for various business domains. The main objective is to be able to integrate these disparate systems. The first step towards this is to introduce an integration layer that can talk to these disparate systems; it should be able to connect to the service layers, underlying web services, and all other business services.

  • Business services layer: This includes web services and resource-oriented, REST-based services among others
  • Database: All these systems are backed by an underlying database
  • Data store and message broker layer: This guarantees message delivery
  • Integration layer: This solves the main challenge of integrating disparate systems in a retail business by acting as a mediation layer that helps each system communicate with each other. It also connects to the service layers, including the underlying web services and other business services.
  • Identity and access management : These two systems manage and control all the other layers and handle the repository the governance aspects of the entire ecosystem
  • API management layer: This is one of the key aspects of a modern retail connected business. Most functionalities exposed through the integration layer cannot be directly exposed to your customers and external users. The API management layer helps you to expose a simplified version of your business functionality without exposing all the internal implementation details and complexities. You can also expose simple interface to the client from this layer
  • POS: These can leverage the API management layer when using internal functionalities


typical retail business has multiple transactions, which involve vast amounts of data being transferred and stored. This data would then need to be analyzed to derive business trends. To be able to do this effectively and efficiently, the retail enterprise would need to seamlessly integrate each component of its retail IT system. The internal systems, such as the enterprise resource planning (ERP) system or POS system, as well as the external systems, The WSO2 platform allows you to build a comprehensive connected retail architecture with the use of its various products; each product performs a specific function in the connected architecture, offering you a complete solution.

Original artikel ditulis oleh Andri Kurniawan. Referensi tertera.

Referensi :

  • https://medium.com/@andri_44200/major-challenges-in-the-retail-business-how-wso2-product-stack-comes-to-overcome-them-c9eccf96fa7a